Terms and Conditions
Effective Date: [14/09/2025]
Last Updated: [14/09/2025]
1. General Information
These Terms and Conditions ("T&C") apply to all purchases made through the Zim & More e-commerce platform (zimandmore.co.zw). By placing an order, you agree to these terms and our Terms of Use.
Company Details:
2. Product Information and Availability
2.1 Product Descriptions
- All product descriptions, specifications, and images are provided for general guidance
- We make reasonable efforts to ensure accuracy but cannot guarantee complete precision
- Product colors may appear different due to monitor settings and lighting conditions
- Dimensions and weights are approximate and may vary slightly
2.2 Product Availability
- All products are subject to availability at the time of order confirmation
- We reserve the right to discontinue any product without prior notice
- If a product becomes unavailable after your order, we will contact you with alternatives or offer a full refund
- Pre-order items are subject to estimated delivery dates which may change
2.3 Product Categories
Our platform features products in the following categories:
- Electronics and Technology
- Fashion and Accessories
- Home and Garden
- Health and Beauty
- Sports and Recreation
- Books and Media
- Automotive
- Solar and Energy Solutions
3. Pricing and Payment
3.1 Pricing Policy
- All prices are displayed in United States Dollars (USD) unless otherwise specified
- Prices include applicable taxes where required by law
- Shipping costs, handling fees, and customs duties (where applicable) are additional
- We reserve the right to change prices without prior notice
- Price errors will be corrected, and affected customers will be notified
3.2 Payment Methods
We accept the following payment methods:
- Credit/Debit Cards: Visa, MasterCard, American Express
- Mobile Money: EcoCash, OneMoney, Telecash
- Bank Transfers: Major Zimbabwean banks
- Digital Wallets: PayPal (where available)
3.3 Payment Processing
- Payment is required in full before order processing
- All transactions are processed through secure, encrypted channels
- Your payment method will be charged upon order confirmation
- For declined payments, orders will be automatically cancelled after 24 hours
3.4 Currency and Exchange Rates
- International products may be subject to currency fluctuations
- Exchange rates are applied at the time of transaction processing
- Bank charges for currency conversion are the responsibility of the customer
4. Order Processing and Confirmation
4.1 Order Placement
- Orders can be placed 24/7 through our website
- Order confirmation will be sent to your registered email address
- Order confirmation constitutes acceptance of your purchase request
- We reserve the right to refuse or cancel any order at our discretion
4.2 Order Processing Time
- Standard processing time is 1-3 business days
- Custom or special order items may require additional processing time
- Processing times exclude weekends and public holidays
- Bulk orders may require extended processing time
4.3 Order Modifications
- Order changes are only possible before the item is dispatched
- Contact customer service immediately for any modifications
- Price differences for modifications will be charged or refunded accordingly
- We cannot guarantee accommodation of modification requests
5. Shipping and Delivery
5.1 Delivery Areas
- We deliver nationwide within Zimbabwe
- Remote areas may be subject to extended delivery times
- Additional charges may apply for hard-to-reach locations
- International shipping is currently not available
5.2 Delivery Options
Standard Delivery (5-14 business days)
- Available for most products
- Delivered to your specified address
- Signature required upon delivery
Express Delivery (2-7 business days)
- Available for selected products
- Premium service with additional charges
- Priority handling and faster transit
Click & Collect
- Available at selected pickup points
- Free service for orders above minimum value
- Valid ID required for collection
5.3 Delivery Charges
- Shipping costs are calculated based on product weight, size, and destination
- Free delivery available for orders above specified minimum values
- Express delivery charges are additional to standard shipping
- Remote area surcharges may apply
5.4 Delivery Process
- Delivery attempts will be made during business hours (8 AM - 5 PM)
- If delivery fails, item will be held for 48 hours for re-delivery
- Uncollected items will be returned to our warehouse
- Redelivery charges may apply for failed delivery attempts
6. Returns, Exchanges, and Refunds
6.1 Return Policy
Eligible Returns:
- Items must be returned within 7 days of delivery
- Products must be unused and in original packaging
- All accessories, manuals, and documentation must be included
- Return authorization number required (obtained from customer service)
Non-Returnable Items:
- Perishable goods and food items
- Personalized or customized products
- Intimate apparel and swimwear
- Software and digital downloads
- Gift cards and vouchers
6.2 Return Process
- Contact customer service to initiate return
- Receive return authorization and shipping instructions
- Package item securely with all original materials
- Ship to our returns processing center
- Refund processed upon inspection (5-10 business days)
6.3 Return Shipping
- Customers are responsible for return shipping costs unless item is defective
- We recommend using trackable shipping methods
- Risk of loss during return shipping is borne by the customer
- Original shipping charges are non-refundable (except for defective items)
6.4 Refund Policy
- Refunds are processed to the original payment method
- Processing time varies by payment method (5-14 business days)
- Bank processing times may cause additional delays
- Partial refunds may apply for damaged returned items
6.5 Exchange Policy
- Direct exchanges are available for size/color variations of the same product
- Price differences for exchanges will be charged or refunded
- Exchange shipping charges apply
- Subject to stock availability
7. Product Warranties and Support
7.1 Manufacturer Warranties
- Products come with manufacturer warranties where applicable
- Warranty terms vary by product and manufacturer
- Warranty claims should be directed to the manufacturer
- We assist in facilitating warranty claims when possible
7.2 Our Guarantee
- We guarantee authentic products from authorized sources
- 30-day guarantee against manufacturing defects
- Satisfaction guarantee for our service quality
- Money-back guarantee for undelivered orders (subject to investigation)
8. Customer Support
8.1 Support Channels
- Email: support@zimandmore.co.zw
- Phone: +263 039 2277 382
- WhatsApp: +263 78 671 2333
- Online Chat: Available on website during business hours
- Support Hours: Monday-Friday 8 AM - 5 PM, Saturday 8 AM - 1 PM
8.2 Response Times
- Email inquiries: Within 24 hours
- Phone support: Immediate during business hours
- Complex issues: Up to 48 hours for resolution
- Weekend inquiries: Responded to on next business day
9. Vendor and Marketplace Terms
9.1 Third-Party Sellers
- Many products are sold by independent vendors through our platform
- Vendor information is clearly displayed on product pages
- Vendors are responsible for product authenticity and quality
- We facilitate the transaction but are not the direct seller
9.2 Vendor Disputes
- Attempt resolution directly with the vendor first
- Contact our customer service if vendor is unresponsive
- We will mediate disputes between customers and vendors
- Final resolution authority rests with Zim & More management
10. Promotional Terms
10.1 Discounts and Coupons
- Promotional codes must be entered at checkout
- One promotional code per order unless specified otherwise
- Promotions cannot be combined with other offers
- Expired promotions will not be honored
10.2 Sales and Special Offers
- Sale prices are valid for specified periods only
- Flash sales end when stock is depleted or time expires
- Rain checks are not provided for out-of-stock sale items
- We reserve the right to limit quantities on promotional items
11. Account and Loyalty Program
11.1 Customer Accounts
- Account registration is free and optional
- Registered customers receive exclusive offers and updates
- Account holders can track orders and view purchase history
- Inactive accounts may be deactivated after 24 months
11.2 Loyalty Program
- Earn points on every purchase (where applicable)
- Points can be redeemed for discounts on future orders
- Points expire after 12 months of account inactivity
- Program terms are subject to change with notice
12. Privacy and Data Protection
12.1 Personal Information
- We collect and process personal data in accordance with our Privacy Policy
- Customer information is protected with industry-standard security measures
- Personal data is not sold or shared with third parties without consent
- Customers have the right to access and update their personal information
12.2 Marketing Communications
- Customers may opt-in to receive promotional emails and SMS
- Unsubscribe options are provided in all marketing communications
- We do not send unsolicited marketing messages
- Communication preferences can be managed through your account
13. Prohibited Uses and Content
13.1 Prohibited Activities
- Using the platform for illegal purposes
- Attempting to hack or disrupt our systems
- Creating fake accounts or providing false information
- Reselling products for commercial purposes without authorization
13.2 Content Guidelines
- Product reviews must be honest and based on actual use
- No offensive, discriminatory, or inappropriate content
- Copyright and trademark violations are strictly prohibited
- We reserve the right to remove any content at our discretion
14. Force Majeure and Service Interruptions
14.1 Unforeseen Circumstances
We are not liable for delays or failures due to:
- Natural disasters and extreme weather
- Government regulations and policy changes
- Internet outages and technical failures
- Supplier delays and stock shortages
- Transportation strikes and logistical disruptions
14.2 Service Maintenance
- Scheduled maintenance will be announced in advance
- Emergency maintenance may occur without notice
- Service interruptions will be minimized whenever possible
- No compensation is provided for temporary service unavailability
15. Compliance and Legal
15.1 Zimbabwean Law Compliance
- All operations comply with Zimbabwean consumer protection laws
- Products meet local safety and quality standards where required
- Import duties and customs clearance are handled appropriately
- We maintain required business licenses and registrations
15.2 Tax Obligations
- Prices include applicable taxes where required by law
- VAT registration number: [VAT Number if applicable]
- Tax invoices provided for business customers upon request
- Customers are responsible for any additional tax obligations
16. Updates to Terms and Conditions
- These T&C may be updated periodically to reflect changes in our services
- Material changes will be communicated via email or website notification
- Continued use of our services constitutes acceptance of updated terms
- Previous versions are archived and available upon request
17. Contact Information
For any questions regarding these Terms and Conditions:
Zim & More
By placing an order with Zim & More, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Last updated: [14 september 2025]. These terms are effective immediately upon publication.
Zimbabwean Products
