Terms of Use
Effective Date: 14 Sepember 2025
Last Updated: 14 Sepember 2025
1. Introduction and Acceptance
Welcome to Zim & More (zimandmore.co.zw). These Terms of Use ("Terms") govern your access to and use of our website, mobile applications, and services (collectively, the "Platform").
By accessing or using our Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our services.
Zim & More is operated by [Company Legal Name], a company registered in Zimbabwe under company registration number [Number].
2. Definitions
- "We," "us," "our" refers to Zim & More and its affiliates
- "You," "your," "user" refers to any person accessing or using our Platform
- "Vendor" refers to third-party sellers offering products on our Platform
- "Products" refers to goods and services available for purchase on our Platform
- "Content" refers to all text, images, videos, and other materials on our Platform
3. Eligibility and Account Registration
3.1 Age Requirement
You must be at least 18 years old to use our Platform. By using our services, you represent that you meet this age requirement.
3.2 Account Creation
- You must provide accurate, complete, and current information when creating an account
- You are responsible for maintaining the confidentiality of your account credentials
- You agree to notify us immediately of any unauthorized use of your account
- One person may not maintain multiple accounts
3.3 Account Termination
We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason at our sole discretion.
4. Use of the Platform
4.1 Permitted Use
You may use our Platform to:
- Browse and purchase products
- Create and manage your user account
- Leave reviews and feedback
- Contact customer service
4.2 Prohibited Activities
You agree NOT to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Upload malicious code or viruses
- Attempt to gain unauthorized access to our systems
- Use automated systems (bots, scrapers) without permission
- Impersonate any person or entity
- Engage in fraudulent activities
- Post offensive, harmful, or inappropriate content
- Interfere with other users' use of the Platform
5. Products and Services
5.1 Product Information
- We strive to provide accurate product descriptions and pricing
- Product availability is subject to change without notice
- Colors and images may vary from actual products due to display settings
- We reserve the right to correct errors in product information and pricing
5.2 Pricing
- All prices are displayed in USD unless otherwise specified
- Prices are subject to change without notice
- Additional fees (shipping, taxes) will be clearly indicated before purchase
- We reserve the right to refuse or cancel orders with pricing errors
5.3 Third-Party Vendors
- Many products are sold by third-party vendors
- Vendor information is provided for each product
- Vendors are responsible for product quality and fulfillment
- We facilitate transactions but are not directly responsible for vendor products
6. Orders and Payments
6.1 Order Process
- Orders are subject to acceptance and availability
- We reserve the right to refuse or cancel any order
- Order confirmation does not guarantee product availability
- Bulk orders may require additional verification
6.2 Payment Terms
- Payment is required at the time of order
- We accept major credit cards, mobile money, and other specified payment methods
- You authorize us to charge your selected payment method
- All transactions are processed securely
6.3 Order Cancellation
- You may cancel orders before they are shipped
- Cancellation requests must be submitted through your account or customer service
- Refunds for cancelled orders will be processed according to our refund policy
7. Shipping and Delivery
7.1 Delivery Areas
We deliver to addresses within Zimbabwe. Delivery to specific areas may be subject to additional terms and conditions.
7.2 Delivery Times
- Estimated delivery times are provided but not guaranteed
- Delivery times may vary based on location and product availability
- We are not responsible for delays caused by circumstances beyond our control
7.3 Risk of Loss
Risk of loss and title for products pass to you upon delivery to the specified address.
8. Returns and Refunds
8.1 Return Policy
- Returns must be initiated within 7 days of delivery
- Products must be in original condition with all packaging
- Certain products may not be eligible for return (perishables, personalized items)
- Return shipping costs may apply
8.2 Refund Process
- Refunds will be processed to the original payment method
- Processing time for refunds may take 5-10 business days
- Refund amounts may be subject to return shipping fees or restocking charges
9. User Content and Reviews
9.1 User-Generated Content
- You may submit reviews, ratings, and comments
- You grant us a non-exclusive license to use your content
- You are responsible for the accuracy and appropriateness of your content
- We reserve the right to remove any content at our discretion
9.2 Content Standards
User content must not:
- Contain false or misleading information
- Violate privacy rights or contain personal information
- Include offensive, defamatory, or inappropriate material
- Promote illegal activities or products
10. Intellectual Property
10.1 Our Rights
- All content on our Platform is protected by copyright and other intellectual property laws
- Our trademarks, logos, and brand names are our exclusive property
- You may not use our intellectual property without written permission
10.2 Third-Party Rights
We respect the intellectual property rights of others and expect users to do the same.
11. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.
12. Disclaimers and Limitations
12.1 Platform Availability
- Our Platform is provided "as is" without warranties of any kind
- We do not guarantee uninterrupted or error-free operation
- Maintenance and updates may temporarily affect availability
12.2 Product Disclaimers
- We make no warranties regarding product quality or fitness for purpose
- Product descriptions are provided by vendors and may not be complete or accurate
- Use of products is at your own risk
12.3 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZIM & MORE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OUR PLATFORM.
13. Indemnification
You agree to indemnify and hold harmless Zim & More from any claims, damages, or expenses arising from your use of our Platform or violation of these Terms.
14. Governing Law and Jurisdiction
These Terms are governed by the laws of Zimbabwe. Any disputes arising from these Terms or your use of our Platform shall be subject to the exclusive jurisdiction of the courts of Zimbabwe.
15. Force Majeure
We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.
16. Modifications to Terms
We reserve the right to modify these Terms at any time. Material changes will be communicated through our Platform or by email. Continued use of our Platform after changes constitutes acceptance of new Terms.
17. Severability
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect.
18. Contact Information
For questions about these Terms of Use, please contact us:
Zim & More Customer Service
19. Dispute Resolution
19.1 Customer Service First
We encourage you to contact our customer service team to resolve any issues before pursuing formal legal action.
19.2 Mediation
If customer service cannot resolve your issue, we agree to participate in mediation through a mutually agreed-upon mediator in Zimbabwe.
20. Special Provisions for Zimbabwe
20.1 Currency and Exchange Rates
- Prices may be displayed in multiple currencies
- Exchange rates are subject to market fluctuations
- Final charges will be based on rates at the time of transaction
20.2 Local Regulations
- All transactions are subject to Zimbabwean consumer protection laws
- Import duties and taxes may apply to certain products
- We comply with all applicable Zimbabwean e-commerce regulations
By using Zim & More, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.
These Terms of Use constitute the entire agreement between you and Zim & More regarding your use of our Platform.
